Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my ticket?
• Will RailClick compensate me if my train is delayed?
• Do I get a refund if my train is canceled?
• How can I cancel my ticket?
• How can I change my seat reservation?
• How can I change my ticket?
• How long does it take to receive a refund?
• What happens if I miss my connection due to a delay?
• What happens if I miss my train?

• What should I do if there is a strike?

  While a strike may be advertised a few days before a departure, we have no way of knowing if a particular journey will be affected by a delay or cancellation.

  Usually, you can get more relevant information from the station. If you are notified that your trip has been or will be cancelled, please contact us to confirm that you are entitled to compensation.

  • Strike: May be advertised a few days before departure.
  • Delay: Information not always available in advance.
  • Cancellation: Check with the station for updates.