Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my ticket?
• Will RailClick compensate me if my train is delayed?
• Do I get a refund if my train is canceled?
• How can I cancel my ticket?
• How can I change my seat reservation?

• How can I change my ticket?

  If you want to change your ticket, please email us with the reference code or PNR and the change you want to make so that we can assist you.

  General information about exchanges:

  • Whether your ticket is exchangeable and whether fees may apply depends on the ticket booked and the relevant rail provider.
  • The departure and destination stations cannot be changed, only the departure time and the travel date.
  • Tickets should be changed before the original departure date.

  Learn more about each carrier's exchange terms:

  • Trenitalia exchange policy
  • Renfe exchange policy
  • Deutsche Bahn exchange policy
  • SNCF exchange policy
  • Eurostar exchange policy
  • SBB exchange policy
  • ÖBB exchange policy
  • SNCB exchange policy
  • NS exchange policy
  • Iryo exchange policy
  • České dráhy (ČD) exchange policy
  • Dänische Staatsbahnen (DSB) exchange policy
• How long does it take to receive a refund?
• What happens if I miss my connection due to a delay?
• What happens if I miss my train?
• What should I do if there is a strike?